Shipping policy
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- Delivery costs. The costs of delivery will be as displayed to you on our website.
- When we will provide the products. we will deliver them to you as soon as reasonably possible and depending on your delivery selection: Standard means within 48 to 72 working hours and Next day delivery within 24 working hours if order placed before 12:00pm. We will also contact you with an estimated delivery date.
- We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- When you become responsible for the goods. You will become responsible for the goods when we deliver the product to the address you provided us.
- When you own goods. You own a product which is goods once we have received payment in full.
- Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. Please contact our customer service team if you change your mind within 14 via info@livehermosa.com
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When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
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When we will pay the costs of return. We will only pay the costs of return:
- if the products are faulty or misdescribed;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
- How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price.
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When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
- your refund will be made within 14 days from the day on which we receive the product back from you;
- If there is a problem with the product
- How to tell us about problems. If you have any questions or complaints about the product, please contact us. info@livehermosa.com
- Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us and we will pay the costs of postage. Please email the customer services team for a return label. info@livehermosa.com
- Bundles/Sale items. Please note we cannot accept the return of individual products which have been purchased as part of a discounted bundle of products, promotion or sale unless all the products in the bundle are returned.